FAQ

With Valls Rent a Car there are no unpleasant surprises.

¿What does the rate include?

The rate includes:

  • Free mileage
  • Basic full insurance
  • Vehicle passenger insurance
  • Cleaning service
  • Full insurance with excess (150-300€)
  • 1/1 or 1/2 fuel policy

Not covered by insurance and therefore it is the resposibility of the renter the following cases of loss or damage: (Covered by EXTRA INSURANCE)

  • Loss or damage to keys
  • All Costs caused due to wrong type of fuel being administered to the vehicle
  • Towing Service (only when the client incurs in negligence that is not covered by insurance)
  • Tire break (tire prick included)
  • Damage in interiors or accesories

What do I need to rent a car?

· ID Card, Passport

· Driving license of minimum 2 years

· Credit / debit Card

· Local address: Hotel, Apartment, …

Additional drivers must also have their IDs and driving license.

Can I choose the brand or model of my car?

Our system books by categories (example: Economy 5 door), so there can be many models and brands for each category. Therefore it is not possible for us to guarantee, that you will get a specific model. If at the moment you receive the car we have availability of the one you want, then we will give it to you. The same thing with fuel; you cannot choose between petrol or diesel. Model, fuel and car colour will depend on the cars available in our office on pick up date.

Do I need a credit card to make my booking?

Yes. You only can make a reservation, if you give the details of your credit card. That way we can gaurantee and secure your booking. We accept only Visa and MasterCard.

Are there age restrictions for renting a car?

Minimum age of 19 years old with two years driving license minimum experience. “Young Driver” Supplement between 19 and 21 years of 15€ / day. Only Group A can be rented. You can not apply the full risk and the full amount of the excess (300€) will be blocked on your card.

Who can drive the car?

Only those who have been added as drivers on the signed rental agreement as main or additional driver

Can I take a car off of the islands?

No. You are not allowed, not even within islands. You are not covered by our insurance.

Can I reduce the excess to 0 €?

Yes, it is possible. When making your reservation, you have the option to contract with EXTRA insurance which eliminates the excess. Only valid for drivers over 25 years.

Why do I need to have my credit card with me?

Unfortunately credit card fraud is common. Therefore, you must bring the credit card that was used to pay for the booking. This helps us prevent such fraud and thus keep our prices low and competitive.

Can I have a look to the rates before booking the car?

All you have to do is pick the rental dates and times, the car you want and you will be quoted a price. If you agree with this price, than you can go ahead with the booking.

Fuel Policy

FULL-FULL. All cars are rented with a full or half deposit and have to be returned with the same fuel level.

In case the client returns the car with less fuel, we will charge the fuel plus a 15 euro refuelling fee.

No refunds of any kind. Fares may change without prior notice, depending on the increases / decreases in fuel prices.

Can I return the car in a different place than I received it?

Yes. You should indicate this when booking, as lond as it is included in the ares that we operate.

How can I cancel my reservation? Is there any penalty for canceling

Simply calling our telephone +34 871 04 36 14 or sending an e-mail to reservas@vallsmallorca.com

Cancellations less than 48 hours in advance will result in the loss of the deposit.

Will I receive my car in the Airport?

Yes. You can pick up the car in front of the arrivals terminal, at the airport parking.

Can you deliver/pick up the car to my Flat/hotel/Villa? Do I have to pay extra?

We can deliver your the vehicle to the address of your choice, as long as it is in the ares that we operate (Arenal, Can Pastilla). Please indicate the full address of the pick-up/return correctly.

Is the compulsory car insurance included in the fee?

Yes, the coverage of the compulsory Car insurance and liability insurance to ensure damages against third parties are always included in the rental.